In a strategic planning workshop, drawing a Rich Picture helps people to understand the situation and ambitions of their organization. Continue reading
My client asked me to develop a Theory of Change as a visual summary of a multi-faceted strategy for social change. Continue reading
Info-Tech Research Group has included my advice about design thinking in their “blueprint” advising IT departments how to Use Experience Design to Drive Empathy With the Business.
This resource flow map is one of many diagrams I use to visualize a complex system, so as to find patterns that can be systematically automated and improved. Continue reading
Last week I finished a long contract with the City of Toronto where I developed information architecture for Solid Waste Management Services. Continue reading
This is an example of a Business Function Model that I developed for the City of Toronto’s Solid Waste Management Services division. Continue reading