Kumu is a great online tool for making dynamic diagrams of systems, stakeholders and social networks. Here’s what I learned from using Kumu for a large system map of over 1100 cause-effect connections between 550 elements:
One of the findings from my Master’s Research Project was this framework for planning a systems-modelling project with a good balance between the scope to be covered, and the time and other capacities available from the modelling team:
Yesterday I placed third in the Three Minute Thesis public speaking competition at OCAD University. I just started my Master’s Research Project in January, so it was an accomplishment to be able to explain it as follows: Continue reading →
Until recently, most of my consulting work has been intended to bring order from chaos. I analyzed the processes and information of large organizations, and applied dozens of modelling techniques to enable automation and integration.
Yesterday I took on a facilitation challenge with my Master’s degree classmates. We used some interesting frameworks and tools to develop a leadership, culture, capabilities and change agenda for our temporary consulting firm of 4 classmates.
Renovating my bathroom has shown that there is much room for improvement in e-commerce. In my Master’s program we learn how to study and improve the customer’s experience. It turns out that many frustrations of the online shopping experience are actually data quality issues that retailers could resolve: