Until recently, most of my consulting work has been intended to bring order from chaos. I analyzed the processes and information of large organizations, and applied dozens of modelling techniques to enable automation and integration.
Yesterday I took on a facilitation challenge with my Master’s degree classmates. We used some interesting frameworks and tools to develop a leadership, culture, capabilities and change agenda for our temporary consulting firm of 4 classmates.
Renovating my bathroom has shown that there is much room for improvement in e-commerce. In my Master’s program we learn how to study and improve the customer’s experience. It turns out that many frustrations of the online shopping experience are actually data quality issues that retailers could resolve:
This summer in my Public Policy Design course at OCADU, we used a human-centric design process to develop proposals to Immigration, Refugees and Citizenship Canada, for better newcomer settlement programs.